Shipping policy

Gadwave is run from Kalmar, Sweden. We buy from manufacturers and authorised distributors and send every order from Sweden with tracked delivery. We keep little stock of our own, so most products are ordered in for you when you place your order. Each product page shows whether the product is order-to-ship, order-on-demand or a pre-order; the dispatch time for each is set out below, so you know it before you pay.

How quickly we dispatch

Order-to-ship products are ordered from our distributor when you place your order and are dispatched within 3–5 business days.
Pre-order products are ordered from the manufacturer when you place your order and are dispatched within 3–4 weeks.
Order-on-demand products (robots ordered from the manufacturer) are ordered when you place your order and are dispatched within 3–4 weeks.

During peak periods (for example Black Friday and the holiday season) dispatch may take a little longer. If a product is delayed at our supplier, we will email you and you can cancel free of charge.

Delivery time after dispatch

These are typical transit times once your order has left us. Actual time depends on the carrier and your destination.

Region	Typical transit time (business days)
Sweden	1–3
Rest of the EU	3–8
Outside the EU	7–14

Where we deliver

Most products can be delivered worldwide. Some products are delivered within the EU only, or within Sweden only. This is stated on the product page, and checkout will not accept an address we cannot deliver that product to.

Shipping cost

Within Sweden, shipping is 65 SEK and free on orders from 470 SEK. Elecrow products, which we deliver within Sweden only, ship free from 1 000 SEK. Shipping is calculated at checkout based on your destination and your order. The final shipping cost is always shown before you pay.

Tracking

When your order is dispatched, you will receive an email with a tracking number so you can follow your package. It may take a day or two for tracking to show movement.

Split shipments

If you order products with different dispatch times, for example an order-to-ship product together with a pre-order product, we may send them in separate packages. You never pay extra shipping for this.

Customs, taxes and import charges

Orders delivered within the EU are sent from Sweden, so no customs duties or import charges are added on delivery.

For deliveries outside the EU, customs duties, import taxes or other charges may apply. These are set by the authorities in the destination country, are outside our control and are paid by you as the recipient. We recommend checking your country's rules before ordering.

Delays

Supplier lead times, customs processing, peak season, weather or carrier disruptions can cause delays. We do our best to keep you informed. If your package has not moved for an unusually long time, get in touch at gadwave@arnvak.com and we will help.

Wrong address

Please check your delivery address carefully. We are not responsible for packages that fail to arrive because of an incorrect or incomplete address. Email us as soon as possible if you entered the wrong details, and we will try to correct them before the order is dispatched.