Política de reembolso

At Gadwave we want you to be happy with your purchase. Below you'll find your right of withdrawal, how cancellations and returns work, and how refunds are handled. This policy does not affect your statutory rights as a consumer.

Right of withdrawal – 14 days

As a consumer in the EU, you have the right to cancel your purchase within 14 days of the day you (or someone you nominated) received the goods – for orders shipped in several parcels, from the day you received the last item – without giving any reason. Customers outside the EU enjoy the same 14-day window as our standard policy.

To exercise this right, use the return or cancel option in your customer account (account.gadwave.com) or on your order status page, or notify us at info@tingsteqsolutions.com before the 14-day period expires. Include your order number and the items concerned. You may use the EU model withdrawal form, but it is not required.

Once you have cancelled, send the goods back without undue delay and no later than 14 days after you notified us.

Cancelling before shipment

You can cancel an order at any time until it has been shipped, directly from your customer account or order status page, or by emailing us. If the order has already been shipped, the right of withdrawal above applies instead.

Return conditions

For a withdrawal return to be accepted, the item must:

• be in essentially the same condition as when you received it,
• be unused beyond what is necessary to establish its nature and function (as you would have been able to inspect it in a physical store),
• where possible, be returned in its original packaging with any tags still attached.

You are responsible for any reduction in the item's value resulting from handling beyond what was necessary. Keep your proof of postage until the return is processed – we are not responsible for returns lost in transit.

Return shipping

• For a change of mind (withdrawal): you cover the return shipping.
• For faulty, damaged, or incorrect items: we cover the return cost (see below).

Because our items ship from different warehouses, the return address can vary. Always contact us before sending anything back, so we can give you the correct return address and instructions. Returns sent without contacting us first cannot always be tracked or credited.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to, among other things:

• Goods made or customised to your specifications (personalised/bespoke products).
• Sealed goods that cannot be returned for health or hygiene reasons once unsealed (e.g. earrings, underwear, hygiene items, cosmetics).
• Goods that deteriorate or expire quickly.
• Sealed audio/video recordings or software once unsealed.
• Digital content delivered digitally once you have consented to delivery and acknowledged losing the right of withdrawal.

Faulty, damaged, or incorrect items (complaints)

If you receive an item that is broken, defective, or doesn't match your order, contact us at info@tingsteqsolutions.com within a reasonable time of discovering the issue. Include your order number and clear photos or video of the problem.

For a confirmed fault that is our or our supplier's responsibility, we will, at no extra cost to you, offer one of the following:

• a free replacement, or
• a full refund.

For some low-value items we will not ask you to ship the product back – it's often easier and more sustainable for you to keep or recycle it while we send a new one or issue a refund.

In addition to the right of withdrawal, as a consumer you have a 3-year right to complain about faults under the Swedish Consumer Sales Act. If an inherent fault appears within the first 2 years, it is our responsibility unless we can prove otherwise. Report the fault within 2 months of discovering it.

Refunds

• Refunds are issued to the same payment method you used at checkout, unless agreed otherwise.
• For a withdrawal, we refund you within 14 days of receiving your notice. We may withhold the refund until we receive the item back or you show that it has been sent.
• We refund the price of the item plus the standard shipping cost of the original delivery. If you chose a more expensive shipping method than our cheapest standard option, the difference is not refunded.

Packages that don't arrive

If tracking shows delivery but you haven't received the package, or if the package hasn't moved for an unusually long time, contact us at info@tingsteqsolutions.com. We'll open an investigation with the carrier and help you further.

Unclaimed packages

Packages that are not collected and are returned to us may incur a fee covering the shipping and return costs. This is separate from exercising the right of withdrawal.